At Xcalibur Biotech, we aim to provide clear information regarding
ordering, payment, shipping, delivery, cancellations, and refunds.
Please review the following policies before placing an order.
Tracking Information
When tracking is available, the tracking number will be provided after your order has shipped.
Customers are responsible for monitoring the tracking information supplied by USPS, UPS, or FedEx.
If your package is marked as delivered but cannot be located, we recommend checking:
- Around your delivery location
- With household members
- With neighbors
- With building management or reception
- Directly with the shipping carrier
You may also contact Xcalibur Biotech for assistance.