Privacy Policy

Order Processing

Orders are normally processed within 1 to 2 business days after payment has been successfully received and verified.

Orders placed on weekends or U.S. federal holidays may begin processing on the next business day.

Order processing time is separate from shipping transit time.

We may contact you if additional information is required to verify or complete your order.

Shipping Policy

Xcalibur Biotech ships orders using established carriers, including:

The carrier used for your order may depend on:

• Delivery destination
• Package size and weight
• Service availability
• Selected shipping method
• Operational requirements

Standard Delivery Time

Standard delivery is generally estimated at:

Delivery dates are estimates and are not guaranteed.

Shipping times may be affected by weather, holidays, carrier delays, remote locations, high shipping volumes, or other circumstances outside our reasonable control.

Tracking Information

When tracking is available, the tracking number will be provided after your order has shipped.

Customers are responsible for monitoring the tracking information supplied by USPS, UPS, or FedEx.

If your package is marked as delivered but cannot be located, we recommend checking:

• Around your delivery location
• With household members
• With neighbors
• With building management or reception
• Directly with the shipping carrier

You may also contact Xcalibur Biotech for assistance.

Shipping Address Responsibility

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please verify your:

• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Contact information

Xcalibur Biotech is not responsible for delivery issues caused by incorrect or incomplete shipping information submitted by the customer.

Address changes are not guaranteed once an order has entered processing or has been shipped.

Free Shipping

Free shipping may be offered on selected orders, products, or promotional campaigns.

Unless otherwise specified, free shipping applies to qualifying standard deliveries within eligible U.S. locations.

Free shipping promotions may be changed, suspended, or discontinued at any time.

No Return Policy

Due to the nature of our products and considerations related to product safety, storage, quality control, and handling, all sales are final.

Xcalibur Biotech does not accept returns or exchanges for:

• Change of mind
• Incorrect quantity ordered by the customer
• Accidental purchases
• Products no longer wanted
• Opened products
• Used products
• Products stored improperly after delivery

Please review your order carefully before completing checkout.

Damaged, Defective, Incorrect, or Missing Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact Xcalibur Biotech as soon as reasonably possible.

Please provide:

• Your order number
• Customer name
• Description of the issue
• Photos of the product
• Photos of the outer shipping packaging
• Photos of any visible damage
• Any additional information we reasonably request

Depending on the circumstances, Xcalibur Biotech may offer an appropriate resolution such as:

• Replacement
• Refund
• Store credit
• Reshipment