Refund Policy
Because we maintain a no-return policy, refunds are not normally provided for change-of-mind purchases.
Refunds may be considered in situations involving:
- Incorrect items sent
- Confirmed damage during shipment
- Confirmed defective product
- Items that cannot be fulfilled
- Duplicate charges
- Other verified order-processing errors
Order Cancellation Policy
Cancellation requests must be submitted before the order has been processed or shipped.
Once an order has entered fulfillment or has been transferred to USPS, UPS, or FedEx, cancellation may no longer be possible.
Please contact us immediately if you need to request a cancellation.
Cancellation requests are not guaranteed.
Lost Packages
If a shipment appears to be lost in transit, please contact the shipping carrier and Xcalibur Biotech.
We may assist with a carrier investigation where appropriate.
Refund or replacement eligibility will depend on the results of the carrier investigation and the circumstances of the shipment.
Refused and Undeliverable Packages
If an order is returned because of:
- Refused delivery
- Incorrect address
- Incomplete address
- Failure to collect the package
- Customer-related delivery issues
Additional shipping fees may apply if reshipment is requested.
Any refund eligibility will be determined after the returned shipment is received and reviewed.
Product Availability
All products are subject to availability.
If an item becomes unavailable after you place an order, we may:
- Contact you with available options
- Delay fulfillment with your agreement
- Cancel the unavailable item
- Issue an applicable refund
Pricing
All prices are displayed in U.S. Dollars (USD) unless stated otherwise.
Prices may change without prior notice.
We reserve the right to correct obvious pricing or listing errors.
If an order is affected by a significant pricing error, we may contact the customer or cancel the affected order.
Promotional Offers and Coupon Codes
Promotional codes must be entered at checkout before the order is completed.
Promotional codes:
- Must be applied at checkout
- Cannot normally be applied after the order has been submitted
- May have eligibility requirements
- May expire
- May not be combined with other offers unless stated
- May apply only to selected products or customers
Promotional offers may be changed or discontinued at any time.
Sales Tax
Applicable sales tax may be collected based on the shipping destination and applicable tax requirements.
Customers claiming a tax exemption or resale exemption may be required to provide valid supporting documentation before the exemption can be applied.
Payment Policy
Orders must be paid using an accepted payment method available through our checkout.
Orders may be held, cancelled, or delayed if:
- Payment is declined
- Payment verification fails
- Fraud concerns arise
- Additional verification is required
Product Storage and Handling
Customers are responsible for following all storage, handling, and usage instructions appearing on the product label, packaging, or manufacturer documentation.
Xcalibur Biotech is not responsible for deterioration or damage caused by improper storage or handling after delivery.
Contact Us
For questions about orders, shipping, delivery, damaged items, payments, or policies, contact: